At OpenSky Enterprises, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return eligible items for a refund, exchange, or store credit, subject to the following conditions:

1. Eligibility:

  • To be eligible for a return, items must be unused, undamaged, and in their original packaging.
  • Perishable items such as dried fruits and spices are not eligible for return unless they arrive damaged or defective.

2. Timeframe:

  • You may initiate a return within 30 days of receiving your order. After this period, we are unable to accept returns.

3. Return Process:

  • To initiate a return, please contact our customer service team at support@openskyenterprises.com or call us at 1-800-555-1234. Please provide your order number and reason for return.
  • Our customer service team will provide you with instructions on how to return your item(s) and any applicable return shipping labels.

4. Refunds:

  • Once your return is received and inspected, we will process your refund to the original method of payment within 5-7 business days.
  • Please note that shipping fees are non-refundable unless the return is due to an error on our part or the item is defective.

5. Exchanges:

  • If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange for an exchange.
  • Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund or store credit instead.

6. Non-Returnable Items:

  • Certain items are not eligible for return, including perishable goods, custom or personalized items, and gift cards.
  • Returns of non-returnable items will not be accepted unless they arrive damaged or defective.

7. Damaged or Defective Items:

  • If your order arrives damaged or defective, please contact us immediately to arrange for a replacement or refund.
  • We may require photo evidence of the damage or defect in order to process your request.

8. Final Sale Items:

  • Some items may be marked as final sale and are not eligible for return or exchange. Please check the product description carefully before purchasing.

If you have any questions or concerns about our return policy, please contact our customer service team.